Privacy Policy

1. Who we are

This Privacy Policy applies to websites and applications published under the Seroha trade name, operated by Nicolas Carrara (sole proprietor / micro-business).

Contact: contact@seroha.com

Apps covered: app-40, pcc, eggtrackr (and any other app published under the Seroha trade name).

2. Data we collect

Depending on the app and the features you use, we may collect the following categories of data:

• Account data: email address, user identifier (if you create an account).
• Support data: the content of your request and information needed to help you.
• Technical data and diagnostics: crash logs, error logs, technical information (e.g., app version) to improve stability and security.
• Usage data (analytics): aggregated usage information (if enabled) to improve the product.
• Payment data: if you subscribe via the App Store or Google Play, payments are processed by Apple or Google. We do not receive your card number.

Note: The exact data collected depends on each app. Where relevant, the app’s permission prompts and settings provide additional details.

3. Why we use your data

• Provide the service: account creation, access to features.
• Support: respond to requests and fix issues.
• Security: prevent fraud/abuse and unauthorized access.
• Improve the product: bug fixes and performance improvements (via diagnostics/analytics if enabled).
• Subscription management: verify active subscriptions through Apple/Google mechanisms.

4. Legal bases (GDPR)

We process your data only when we have a valid legal basis under the GDPR. In practice:

• To provide the app (performance of a contract): when you create an account, use features, or subscribe, we process the data needed to deliver the service.
• To secure and improve the service (legitimate interests): we may process technical data (such as diagnostics, crash logs, error logs, and aggregated usage statistics) to keep the service secure, prevent abuse, and improve stability and performance.
• When your permission is required (consent): in particular for certain cookies/trackers on the website, where required by law.
• To comply with the law (legal obligation): in some cases we may retain or process information to meet legal requirements (e.g., accounting/invoicing) or to respond to lawful requests from public authorities.

5. Sharing

We do not sell your data.

We may share data only with:

• Service providers needed to operate the service (hosting, diagnostics/analytics tools if used).
• Apple / Google for payment processing and in-app purchase management, if you subscribe through the stores.
• Authorities if legally required.

6. International transfers

Some providers may process data outside the EEA. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

7. Retention

• Account data: kept while your account remains active.
• Support: kept as needed to handle your request, then retained for a reasonable period for follow-up.
• Diagnostics/analytics: retained for a limited period appropriate to improving the service.

8. Account and data deletion

If an app offers an account, you can request deletion of your account and associated data:

• In the app: Settings → Delete my account (if available).
• By email: contact contact@seroha.com and include your account email address and the app name (app-40, pcc, eggtrackr).

Timing: deletion is processed within a reasonable timeframe, unless we must retain certain data by law.

9. Your rights

You may have rights under GDPR, including access, rectification, deletion, objection, restriction, and portability.

To exercise your rights: contact@seroha.com

10. Cookies (website)

If cookies/trackers are used on the website (e.g., analytics), we will provide appropriate notice and obtain consent where required.

11. Changes

We may update this policy to reflect changes to the service. The “Last updated” date will be updated accordingly.